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Frequently asked questions
Straight answers about how Room Warden works, what it covers and how setup goes. Don't see your question? Ask us directly.
The basics
What is Room Warden?
Room Warden is hotel operations software. Housekeeping, the shuttle, maintenance and guest requests, all in one app.
Is Room Warden a PMS?
No. It doesn't handle reservations, rates or billing. It covers the day-to-day operational work that most property management systems leave out, and it runs next to the PMS you already have.
Do I need to integrate it with my PMS?
No integration needed. Room Warden works on its own, so there's no PMS setup, no vendor approval and nothing to migrate. If you switch PMS later, your ops stay the same.
What kind of hotels is it for?
It's built with select-service and airport hotels in mind, especially properties that run a shuttle and still coordinate housekeeping over radio or phone. Any property that wants its operations in one place can use it.
Shuttle and housekeeping
How do shuttle pickups work?
Guests call the hotel when they land. The desk logs the pickup, the driver sees it right away, and the guest gets a text with the pickup spot at T1 or T3 and the time. Another text when the driver's close means nobody misses the ride.
Do guests need to download an app?
No. Guests call the hotel and get regular texts back. Staff use Room Warden in a browser on any phone, tablet or computer.
How do housekeepers update room status?
From their phone. They tap a room to mark it in progress, clean or inspected, and the front desk sees the change right away. No more radioing to ask if a room is ready.
Can it track parking and lost and found?
Yes. You can log short-term parking and park and fly vehicles, and keep a lost and found list with where each item was found and who picked it up. There's also a shift log and simple trackers for things like the breakfast list.
Can we track maintenance history?
Yes. Every ticket keeps a record of who logged it, who worked on it and when it was closed, so you can spot rooms with repeat problems.
Setup, access and pricing
Can I control what each staff member sees?
Yes. Every person gets their own login, set up by an admin, and permissions are set per user. A driver sees shuttle requests, a housekeeper sees their rooms, and managers see everything.
How does setup work?
We set it up with you. We load your rooms, add your team and match the workflows to how your property already runs, then walk your staff through it.
Where is our data hosted?
On dedicated servers, with a second server for failover and regular backups, so the app stays up and your records stay safe.
How much does Room Warden cost?
Pricing depends on your property size and which workflows you use. Book a demo and we'll send you a quote that fits your hotel.
Still have questions? A short demo usually answers them faster.
Book a demo