Housekeeping and rooms
Assignments and checklists live in one place, and room status changes on the front desk board the second housekeeping taps it.
Your hotel's daily operations, all in one place.
Housekeeping, live room status, shuttle requests, maintenance and guest feedback on one screen your whole team can use. We take care of the nitty-gritty so your staff can focus on guests.
Works alongside your PMS. No integration needed.
Front desk9:40 AMLive
RoomsReady to sell: 3
101Occupied
102Dirty
103Ready
104Cleaning
105Occupied
106Clean
201Ready
202Occupied
203Dirty
204Ready
205Occupied
206Dirty
Room 103 inspected, ready to sell, 2 min ago
Shuttle pickups
Call logged, 9:38Guest at T3 arrivals, 2 people. Pickup added.
Front deskWait at the hotel shuttle stop outside T3 arrivals. Driver's there at 10:05.
Driver2 min out, see you at the stop.
Tickets and requests
Room 309Assigned
AC not cooling. Maintenance on it.
Room 118Done
Extra towels and a crib.
- Works on any phone, tablet or computer
- Guests get pickup texts, no app needed
- Per-user logins and permissions
- Runs next to any PMS
We take care of your workflows.
Everything your team chases during a shift, in one app. Here's what Room Warden handles.
Shuttle pickups
Guests call when they land and get a text with the exact pickup spot and time, plus a heads-up when the driver's close.
Maintenance tickets
Log an issue in seconds, assign it and follow it until it's fixed. Nothing gets lost between shifts.
Reports, audits and bookkeeping
The spreadsheets your team fills in by hand build themselves, ready in Excel. Audit reports and bookkeeping summaries are ready to export.
Plus the rest of the front desk
Room requests
Extra towels, a crib, a late checkout. Requests go to the right person and get closed out when they're done.
Guest feedback
Hear from guests while they're still in house, so you can fix things before they turn into a bad review.
Parking and park and fly
Track short-term parking and park and fly guests: plate, dates and spot, all in one list instead of a binder.
Lost and found
Log every item with where it was found, then mark it claimed or shipped. No more digging through a box in the back.
Events and groups
Track groups in house, meeting rooms and event setups so every department knows what's coming.
Shift log and other trackers
Shift notes, the breakfast list and the other clipboards your team keeps, in one place the next shift can read.
No PMS integration needed
Room Warden runs alongside whatever PMS you use. There's nothing to connect and nothing to migrate.
Works on any device
Phones, tablets or the front desk computer. Everyone gets their own login and only sees what they need.
How the work moves
Every request follows the same simple path, and everyone who needs to know sees it as it happens.
My rooms
212Done
214New, checkout
216Next
Front desk board, floor 2
211Occupied
212Ready
213Occupied
214Dirty
215Occupied
216Dirty
Front desk sees214 checked out, added to housekeeping
Guest checks out
The room flips to dirty and lands on the right housekeeper's list.
DirtyHousekeeper starts the room
They tap it on their phone, so the desk can see it's being cleaned.
CleaningMarked clean
Done in one tap. No more paper-based trackers.
CleanInspected and ready
The supervisor signs off and the front desk can assign it right away.
Ready
Guest's phoneCalling the hotel from T3...
Front desk seesCall from a guest at T3, 2 people
Guest calls when they land
They call the hotel from T1 or T3, and the desk logs the pickup in a few taps.
Call inDriver sees it right away
The pickup lands on the driver's phone and the front desk board at the same time. No radio.
New pickupGuest gets a pickup text
The text says exactly where to wait at T1 or T3 and when the shuttle gets there.
Text sentPicked up on time
Another text when the driver's close, so nobody misses the ride. The trip gets logged.
Picked up
Room 309AC not coolingLogged by front desk
Front desk seesOut of service Room 309 blocked until it's fixed
Anyone logs the issue
Front desk, housekeeping or a manager adds the room and what's wrong.
OpenMaintenance gets the ticket
It's assigned to the right person with the details attached.
AssignedWork gets updated
Notes and status changes stay on the ticket for the next shift.
In progressRoom goes back in service
The ticket closes and the room is sellable again.
Fixed
Your team saves hours every day.
A lot of a shift goes to chasing things: calling the driver, radioing housekeeping, checking if 214 is ready yet. Room Warden takes that off their plate.
The front desk gets to focus on guests, and housekeeping gets to focus on doing rooms right. We handle the backend.
Room Warden started at a hotel front desk, where the shuttle and housekeeping ran on radio and phone calls.
Without Room Warden
- Radio calls to find out if a room is ready
- Pickups radioed to the driver, guests unsure where to wait
- Maintenance issues on sticky notes
- Guest requests that get asked for twice
- Shift handoffs from memory
- Reports and Excel sheets put together by hand
With Room Warden
- Room status updates live, straight from housekeeping
- Guests get a text with the pickup spot and time
- Every ticket tracked until it's fixed
- Requests go to the right person and get closed out
- One shift log the next team can read
- Reports build themselves, set up around how your hotel works
Questions we get a lot
What is Room Warden?
Room Warden is hotel operations software. Housekeeping, the shuttle, maintenance and guest requests, all in one app.
Do I need to integrate it with my PMS?
No integration needed. Room Warden works on its own, so there's no PMS setup, no vendor approval and nothing to migrate. If you switch PMS later, your ops stay the same.
How much does Room Warden cost?
Pricing depends on your property size and which workflows you use. Book a demo and we'll send you a quote that fits your hotel.
From the blog
Hotel housekeeping room status codes, explained
VD, VC, OOO, OOS. A plain-English guide to the room status codes housekeeping and the front desk use every day.
How to run a hotel shuttle without the radio
Radio calls, a driver who's mid-route, guests waiting at the wrong door. Here's how pickup texts fix the hotel shuttle.
What your PMS doesn't cover (and what hotels use instead)
Your PMS runs reservations and billing. The shuttle, the maintenance log and the towel requests usually live somewhere else.
How to write a front desk shift log the next shift will actually read
Open issues, guests to watch, what's still waiting. A simple format for shift notes that survive the handover.
How to track hotel maintenance requests so nothing gets lost
The leaky tap reported at 11pm that nobody remembers by morning. A simple way to log, assign and close maintenance tickets.
How to handle guest room requests without losing any
Extra towels, a crib, two more pillows. How to log guest requests so they get delivered the first time.
Pricing that fits your hotel.
Your price is built around your property and the workflows you actually use, so you're not paying for features you'll never open.
We keep it competitive, and we'll walk you through exactly what you're paying for.
Custom quote
Personalized to your property
- Priced by your number of rooms
- Pay only for the workflows you turn on
- Start small and add workflows later
- No PMS integration project to pay for
- We handle setup and walk your team through it
See Room Warden at your property.
Book a quick demo. We'll walk through your current workflows and show you how they'd look in Room Warden.
- A short call, built around how your hotel runs today
- No PMS changes and no integration project
- We handle setup and walk your team through it